Last Updated
August 1, 2025
Table of Contents
This document outlines how long Systorian retains different types of personal data and our data deletion procedures.
1 Introduction
This Data Retention Policy outlines how long Systorian (operated by Innovers Info-Learning Pvt. Ltd.) keeps different types of personal data and what happens when you delete your account.
By using our services, you agree to the data retention practices outlined in this policy.
Important Note
We only retain your data for as long as necessary to provide our services and comply with legal requirements.
2 General Principles
At Systorian, we follow these principles regarding data retention:
- We only keep your personal data for as long as necessary to fulfill the purposes for which it was collected
- We consider legal and regulatory requirements when determining retention periods
- We regularly review and delete data that is no longer needed
- We provide you with tools to access, export, and delete your data
3 Retention Periods by Data Type
Data Category | Retention Period | Reason |
---|---|---|
Account Information | Until account deletion + 30 days | To provide our services and maintain your account |
Service Bookings | 5 years | Legal requirements, warranty claims, and service history |
Payment Information | 7 years | Tax and accounting requirements |
Support Tickets | 2 years | Customer service improvement and dispute resolution |
Consent Records | Until account deletion + 3 years | Legal compliance and proof of consent |
Usage Data | 2 years | Service improvement and analytics |
Marketing Preferences | Until changed or account deletion | To respect your communication preferences |
Activity & Security Logs | 1 year | Security analysis and fraud prevention |
User-Generated Content | Until account deletion or user requests removal | Content is part of the user's profile and contributions |
Anonymized Data | Indefinitely | For statistical analysis and service improvement (cannot be linked to an individual) |
4 Account Deletion Process
When you request to delete your account:
- Your account is immediately deactivated, and you can no longer log in.
- Your personal data is permanently deleted from our active systems within 30 days.
- Some information may be retained in our backup systems for up to 90 days before being permanently erased.
- Certain data must be retained for longer periods for legal, tax, or accounting purposes as outlined in the table above. Where possible, this data will be anonymized to remove personal identifiers.
- Publicly visible content you've created (like testimonials) may remain visible but will be anonymized.
You can request a copy of your data before deletion through the "Export Your Data" feature in your account settings.
5 Exceptions & Special Circumstances
Notwithstanding the periods outlined above, we may retain personal data for a longer period if required to:
- Comply with a legal obligation, such as an investigation or court order.
- Resolve a dispute or enforce our agreements.
- Protect the security and integrity of our platform from fraud or abuse.
In such cases, the data will be securely stored and isolated from regular processing until it can be deleted.
6 Data Minimization
We regularly review our data collection practices to ensure we only collect and retain data that is necessary for our services. This includes:
- Anonymizing data where possible for analytical purposes
- Deleting unnecessary data fields when they are no longer needed
- Conducting regular data audits to ensure compliance with this policy
7 Changes to This Policy
We may update this Data Retention Policy from time to time. When we make significant changes, we will notify you through:
- A notice on our website
- Email notification (for registered users)
- In-app notification (if applicable)
We encourage you to periodically review this page for the latest information on our data retention practices.
8 Contact Information
Legal Entity Information
Systorian is a brand operated by Innovers Info-Learning Pvt. Ltd., a company incorporated under the Companies Act, 2013.
If you have any questions about our Data Retention Policy, please contact us:
Company Information
- Company Name: Innovers Info-Learning Pvt. Ltd.
- Brand Name: Systorian
- Email: support@systorian.in
- Office Contact: +91 98290 58771
- Registered Office: 6F-22, 6th Floor, Mahima Trinity Mall, Sodala, NS Road, Jaipur-302019
- CIN: U80100RJ2013PTC044275
- GST No: 08AAFCC4647P2Z2
Version History
Updated policy structure and added complete company information for transparency.
Initial Data Retention Policy published.
Systorian Assistant
Online • Ready to help
👋 Hello! I'm your Systorian assistant. I'm here to help you with questions about our plans, services, and coverage. How can I assist you today?