Privacy Policy

We collect information to provide and improve our services. Here’s a detailed look at what we gather:

Our primary purpose for collecting your data is to provide and improve our service. Specifically, we use your information:

• To create and manage your account, confirm bookings, and deliver our services effectively.
• To process transactions and send you related information, including purchase confirmations and invoices.
• To communicate with you, provide customer support, and send you service-related reminders, updates, and notifications.
• To personalize your experience on our platform by understanding your preferences and history.
• To improve our website, services, and platform experience using analytics and user feedback.
• To ensure the security of our platform, prevent fraud, and enforce our terms of service.
• To comply with legal obligations and respond to lawful requests from public authorities.

We do not sell your personal data. We only share your information with third parties in the following circumstances to provide our services:

• Service Professionals: To perform the requested service, we share your name, address, phone number, and service details (like appliance type and issue) with our verified service technicians.
• Payment Gateways: We share transaction details with our payment gateways to securely process your payments. We do not share your sensitive personal data with them.
• Communication Providers: We use third-party services to send you emails and SMS messages for booking confirmations, reminders, and other service-related communications.
• Analytics Services: We may share anonymized or aggregated usage data with third-party analytics services to help us understand platform usage and improve our services.
• Legal Requirements: We may disclose your information if required by law, such as to comply with a subpoena or other legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

The security of your data is important to us. We implement a variety of security measures to maintain the safety of your personal information, including SSL encryption, firewalls, and secure server environments. Access to your personal data is restricted to authorized personnel who are required to keep the information confidential.

You have certain rights regarding the personal data we hold about you. Subject to local law, you may:

• Request access to your personal data.
• Request correction of inaccurate data or completion of incomplete data.
• Request deletion of your personal data when it's no longer needed.
• Opt-out of marketing communications at any time.
• Request to restrict the processing of your personal data in certain circumstances.
• Request your data in a structured, machine-readable format (data portability).

For information about how long we retain your data, please see our Data Retention Policy.

To exercise any of these rights, please contact us using the information in the Contact section below.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information from our servers.

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make significant changes, we will notify you through a notice on our website, email notification (for registered users), or in-app notification (if applicable).

We encourage you to periodically review this page for the latest information on our privacy practices.

For any privacy-related queries, contact our Data Protection Officer: